Successful digital shift for safe and quality clinical service delivery
May 17, 2021

The current pandemic highlights the importance of real-time information for responsible decision-making to ensure safe and quality clinical service delivery to your residents/patients. In this regard, a digital shift becomes more than essential to support your clinical teams in their service delivery and your managers for clinical vigilance and evidence-based decision making.

In order to do this, two key elements are essential when embarking on a digital shift: the process and the data. In a clinical context, processes are those that primarily cover the care/service delivery interventions that are carried out by interdisciplinary clinical teams while ensuring that the resident/patient is at the centre of them. Clinical processes can also be seen as service trajectories, clinical pathways and/or care pathways.

As for the data, it is the set of observations captured by the clinical team members in the course of their interventions throughout the process. In order to ensure that clinical observations can be reused in a relevant way, it is essential to standardise them as much as possible. A standardised clinical observation means structured data that can be used throughout the process by the clinical teams and managers to ensure interdisciplinary informational continuity.

In the context of a digital shift in your care/service delivery, it is important to ensure that the selection of a clinical software solution can support your clinical processes while generating relevant resident/patient data that you can reuse throughout your clinical processes. In addition, an optimal clinical solution should allow you to adapt it to your clinical processes and context. Above all, avoid implementing a rigid solution that will require you to change the way you do things.

Thus, the selection of a proven clinical software solution that is adaptable to your processes and that gives the various stakeholders involved (care team, unit managers, professionals, managers) access to relevant information in real time and adapted to the various contexts ensures a quality and safe delivery of care/services for your residents/patients, which results in :

  • Interdisciplinary and transversal informational continuity that reduces the risk of error for the care teams;
  • Clinical vigilance that provides access to relevant data to better manage and mitigate clinical risks;
  • Responsible, evidence-based decision making;
  • Continuous improvement of your processes and performance based on the measurement of your objectives and metrics (KPI);
  • Optimisation of your income and re-accounting based on the actual care/service you provide to your residents/patients;

Finally, for your digital transformation to be successful, you must ensure that the clinical software solution you select is open and interoperable to allow for the bi-directional exchange of information with your existing and future information assets, always in line with your processes. The goal is to maximize the value of all your information assets to support your digital vision!

Find out more about the process of a successful digital shift in your clinical delivery.